Payment Terms and Conditions

At Petibaroque, we are dedicated to providing a secure and transparent billing process for all our customers. Please read our Billing Terms and Conditions carefully to understand your rights and obligations when making a purchase from our store.

Accepted Payment Methods

We accept the following payment methods for your convenience and security:

  • Express Checkout Options:
    • PayPal
    • Shop Pay
    • Google Pay
  • Credit and Debit Cards:
    • All major credit cards (Visa, MasterCard, American Express, Discover)
    • Debit cards

All transactions are processed in USD unless otherwise stated during checkout.

Payment Security

We take the security of your payment information seriously. Our store is equipped with industry-standard security measures to ensure your personal and payment information remains safe:

  1. Secure Payment Gateway:

    • All payments are processed through trusted third-party payment providers, such as PayPal, Shop Pay, and Google Pay, ensuring your data is encrypted and secure.

  2. SSL Encryption:

    • Our website uses Secure Socket Layer (SSL) encryption to protect your sensitive information during online transactions. SSL ensures that all data exchanged between your browser and our server is encrypted and cannot be accessed by unauthorized parties.

  3. PCI DSS Compliance:

    • Our payment gateways are PCI DSS (Payment Card Industry Data Security Standard) compliant, which ensures the highest standards of security in processing card transactions.

Billing and Charges

  1. Order Confirmation:

    • Once your payment is successfully processed, you will receive an order confirmation email with a detailed invoice, including the total amount charged, applicable taxes, and a breakdown of the purchased items.

  2. Pricing and Currency:

    • All product prices are listed in USD unless otherwise stated. Taxes, shipping fees (if applicable), and any additional charges will be displayed at checkout before you complete your purchase.

  3. Authorization Holds:

    • For certain payment methods, an authorization hold may appear on your account before the transaction is completed. This is a temporary hold to verify the availability of funds and will be released once the payment is processed.

Cancellations and Refunds

  1. Order Cancellation:

    • Orders can be canceled within 2 business days of placement. After this period, cancellations may not be possible as the order will have been processed.

  2. Refunds:

    • Refunds for canceled orders or eligible returns will be processed to the original payment method. Please allow 10 business days for the refund to reflect in your account, depending on your payment provider.

  3. Failed Transactions:

    • In the event of a failed or declined payment, please verify your payment details and ensure sufficient funds are available. If the issue persists, contact your payment provider or reach out to us via email for assistance.

Disputes and Chargebacks

  1. Contact Us First:

    • If you encounter any issues with your order or billing, we encourage you to contact us directly at hello@petibaroque.com before initiating a chargeback. We are committed to resolving any concerns promptly and fairly.

  2. Unauthorized Transactions:

    • If you believe your payment method has been used fraudulently, contact your payment provider immediately. We are happy to assist in providing any necessary information for resolving the issue.

Customer Support

If you have any questions or concerns regarding billing, payment methods, or your order, our team is here to assist you. Please reach out to us at:

We are committed to ensuring a secure and pleasant shopping experience for all our customers. Thank you for choosing Petibaroque!