At Petibaroque, I prioritize providing a secure and transparent billing process to ensure customer confidence. Please read my Billing Terms and Conditions carefully to understand your rights and obligations when making a purchase.
Accepted Payment Methods
For your convenience and security, I accept the following payment methods:
Express Checkout Options
- PayPal
- Shop Pay
- Google Pay
Credit and Debit Cards
- All major credit cards (Visa, MasterCard, American Express, Discover)
- Debit cards
Currency: All transactions are processed in AUD unless otherwise stated during checkout.
Payment Security
Your payment security is my top priority. I employ industry-standard security measures to safeguard your personal and payment information.
- Secure Payment Gateway: All transactions are processed via trusted third-party payment providers, including PayPal, Shop Pay, and Google Pay. Your data is encrypted and secured during processing.
- SSL Encryption: My website uses Secure Socket Layer (SSL) encryption to protect sensitive information during transactions, ensuring that all data exchanged between your browser and my server remains secure.
- PCI DSS Compliance: Payment gateways are PCI DSS (Payment Card Industry Data Security Standard) compliant, guaranteeing the highest level of security for card transactions.
Billing and Charges
Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email, including:
- Detailed invoice
- Total amount charged
- Applicable taxes and fees
- A breakdown of purchased items
Pricing and Currency
- All product prices are listed in AUD unless stated otherwise.
- Taxes, shipping fees (if applicable), and any additional charges will be clearly displayed at checkout before completing your purchase.
Authorization Holds
For certain payment methods, an authorization hold may appear on your account before the transaction is finalized. This temporary hold verifies fund availability and is released once the payment is completed.
Cancellations and Refunds
Order Cancellation
- Orders can be canceled within 2 business days of placement.
- After this period, cancellations may not be possible as the order will have been processed.
Refunds
- Refunds for canceled orders or eligible returns will be processed to the original payment method.
- Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider.
Failed Transactions
In case of a failed or declined payment:
- Verify your payment details and ensure sufficient funds are available.
- If the issue persists, contact your payment provider or reach out to me via email for assistance.
Disputes and Chargebacks
Contact Me First
If you have any concerns about your order or billing, please contact me directly at hello@petibaroque.com before initiating a chargeback. I am committed to resolving issues promptly and fairly.
Unauthorized Transactions
If you suspect your payment method has been used fraudulently:
- Notify your payment provider immediately.
- I will assist by providing any necessary information to help resolve the issue.
Customer Support
If you have questions or concerns regarding billing, payment methods, or your order, I’m here to assist.
- Phone: +61 4 0114 2794
- Email: hello@petibaroque.com
- Address: Unit 184/25 Best Street, Lane Cove, New South Wales 2066, Australia
I am committed to ensuring a secure and pleasant shopping experience for all my customers. Thank you for choosing Petibaroque!