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SHIPPING POLICY

We offer Low Cost International Delivery

International delivery is available for all items. Please note that we operate on a made-to-order basis, meaning we don't hold stock and each item is carefully prepared just for you. This process takes around 3 business days. Once your order is shipped, you'll receive a dispatch confirmation email with tracking details. Please note we ship from our Hong Kong warehouse, delivery typically takes 5 - 10 business days depending on your location. Delivery estimates are based on the shipping date, which is when your order is dispatched from our warehouse, not the order date. While we strive to meet these timeframes, occasional delays may occur due to unforeseen circumstances. If significant delays happen, we'll keep you updated. Rest assured, we're dedicated to delivering your order to you as swiftly as possible.

Delivery Schedule

Our quoted delivery times are a good indication of the typical delivery time for each destination and product type, however they are not a guaranteed delivery time, and there can sometimes be delays due to unforeseen circumstances. If there is an extended delay we will notify you, otherwise rest assured we will deliver your order as soon as possible.

Standard Air Delivery Rates

Our standard air delivery rates are based on volumetric weight and start at just AU$5 for the first 1kg, depending on your location. You can check the weight of an item on the product detail page. To get an accurate shipping cost for your location, simply add items to your cart and register an address – and you will see charges reflected in your cart. Full details of delivery times and costs are shown below.

Country

Estimated delivery time Standard Air Delivery
Australia  7 business days AU$10 per kg
New Zealand 9 business days AU$13 per kg
United Kingdom 4 business days AU$10 per kg
United States of America 10 business days AU$13 per kg
Canada 7 business days AU$13 per kg

Asia

Hong Kong, PRC, Macau

Japan, S. Korea, Malaysia, Thailand

Singapore, Taiwan, Vietnam, Philippines

5-7 business days

 

AU$5 per 2kg

AU$5 per kg

 

AU$8 per kg

Europe

France, Germany, Netherlands, Austria, Belgium, Italy, Spain, Switzerland, Greece, Denmark, Norway, Ireland, Finland, Russia, Poland, Portugal

6 - 10 business days AU$14 per kg

Middle East

UAE, Saudia Arabia, Israel

7 - 12 business days AU$15 per every 1 kg

 

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