Shipping policy

Petibaroque commits to provide a seamless and transparent shipping experience for customers worldwide. Below are the details of the shipping policy, designed to ensure clarity and reliability at every step of your shopping journey.

Shipping Areas

We offer free worldwide shipping to make the unique Petibaroque collection accessible to a global audience. Current shipping zones include:

Oceania: Australia, New Zealand
Asia: China, Hong Kong SAR, India, Indonesia, Japan, Macao SAR, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
North America: United States, Canada
Europe: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland, United Kingdom
Middle East: Israel, United Arab Emirates, Saudi Arabia

Shipping Charges

Enjoy FREE STANDARD SHIPPING on all orders — no minimum purchase required.

Processing and Dispatch

  • Processing Time: Orders are processed within 3–5 business days after the order is placed.
  • Accurate Shipping Address: Please ensure your shipping address is accurate at checkout, as changes cannot be made once your order is shipped.

Order Cut-Off Time

  • Time Zone: Australian Eastern Standard Time (GMT +10:00 Sydney)
  • Cut-Off Time: 6:00 PM (Monday through Saturday)

Estimated Delivery Timeframes

Delivery timeframes are based on your location and include handling and transit times. 

Asia

  • Handling Time: 3–5 business days (Monday through Saturday)
  • Transit Time: 2-4 business days (Monday through Saturday)
  • Total Delivery Time: 5–9 business days

Australia, Europe, and North America

  • Handling Time: 3–5 business days (Monday through Saturday)
  • Transit Time: 6–9 business days (Monday through Saturday)
  • Total Delivery Time: 9–14 business days

Other International Destinations

  • Handling Time: 3–5 business days (Monday through Saturday)
  • Transit Time: 9–10 business days (Monday through Saturday)
  • Total Delivery Time: 12–15 business days

Note: Delivery estimates are based on the shipping date, not the order date.

Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with tracking details. This allows you to monitor your shipment and stay updated on its progress.

Potential Delays

While every effort is made to deliver your order on time, delays may occasionally occur due to factors beyond my control, such as:

  • Customs clearance procedures
  • Adverse weather conditions
  • Courier service disruptions

In case of significant delays, I will notify you promptly and work to resolve the issue as quickly as possible.

Address Accuracy

To avoid delivery issues, please ensure your shipping address is complete and accurate. Orders with incorrect or incomplete addresses may experience delays or failed deliveries.

Customer Support

If you have not received your order within the expected timeframe or have any questions regarding your shipment, please contact: